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What is your Customer Satisfaction Policy? |
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What is your Information Privacy Policy?
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How do I pay for my purchase?
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How long does it take to get my pan?
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Instrument Loan Program |
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Student Instrument Rentals |
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What is your Customer Satisfaction Policy? |
| General Comments
about Hand Made Instruments ? A hand made Steel Drum from
Trinidad is just that, made by hand. The 35-40 hour process has
changed little in nearly 50 years. It is the very idea of
?Classic Steel Drums? that keeps us selling pans for our
craftsmen. These are the real thing from the real guys! Small
dents and some tool marking here and there are to be expected and
are a result of the process. We cannot guarantee that your pan
will look like it came from a precision factory process. Our
promise is to assure that you receive a well tuned, nice looking
instrument that matches our minimum rating for the instrument you
purchase.
Our Guarantee
We guarantee that you will be satisfied with
your handcrafted Steel Drum instrument from Hopetown Music. If
within 5 days of receiving your instrument (s) you are not
completely satisfied with your purchase, the following Return
Policy will be in effect.
Return Policy
- Return Authorization will be granted
under the following conditions: 1. No Return Authorization
will be granted after 5 days of product "Receipt". Shipping
company's record of customer delivery constitutes "Receipt" of
items. 2. All returned items must be packaged in
original shipping container and protective packaging. 3.
Products that have been obviously used or damaged in any way
cannot be returned.
4. A restocking charge of 15% will apply to all returned
items. 5. Customer is responsible for return shipping
charges. 6. All items sold as "used", "scratch and
dent", "clearance" or items specifically sold in "as-is" condition
are neither returnable nor refundable under any circumstances.
Cancellation of Special Order Instruments
- We require cash deposits for all special orders for
instruments. Deposits for special orders, once under
construction, are not refundable.
Instrument Upgrades and Trade-In Policy
The percent of purchase price values stated in this
Hopetown Music Upgrades and Trade-in Policy apply to the actual
price paid for the instrument and are the maximum allowable. The
actual percent of original purchase price granted will be
determined by the current physical condition of the instrument,
determined by our shop inspection, at the time of trade-in.
Packaging and Shipping charges are the customer?s responsibility.
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Elapsed Time since purchase Allowance: |
Condition Based Max. Trade- In: |
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Instrument Upgrades purchased within 30 days of instrument
delivery |
100% |
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31-60 Days |
80% |
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61-90 Days |
60% |
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91-120 Days and up |
50% |
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What is your Information Privacy Policy? |
We will NEVER under any circumstances, share your
private information i.e., Phone, E-Mail etc. with anyone! Further,
if you are on our mailing or E-Mail list and wish not to receive
further mail from us, just say so and we?ll remove you right away.
All of our outgoing E-Mails have a single-click, opt-out link
right on them.
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How do I pay for my purchase? |
U.S. Purchases - Hopetown Music accepts payment by Major Credit
Cards (some limitations), either Personal or Business Checks drawn
on U.S. Banks (save time - fax your check), International or U.S.
Postal Money Orders, or Bank Transfers. In the case of Schools or
Institutions, we will also accept duly authorized purchase orders.
Cash (Check or Money Order) deposits are required on all special
orders.
International Purchases
- Hopetown Music accepts payment from our
international customers through your PayPal
account or via Bank to Bank Wire Transfer. PayPal accounts
are free to sign up for and represent one of the safest, most
inexpensive ways to pay international bills. Simply go to
www.paypal.com and sign up as a user.
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How long does it take? |
We now stock Lead Pans from four sources and will soon add double
seconds to this In Stock status. Many times, you can
expect to receive your instrument within one week. You should
expect a 4-8 week lag time between placing a "special order" and
receiving your instrument.
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Our Student Rental Program...
L.A. and Orange Counties only. |
We now offer a program where students can rent
practice instruments on a monthly basis. You get the instrument, a
stand and a case on a month-to-month rental basis. Must be 18
years of age and have a Credit Card and a valid California Drivers
License to rent instruments. Call or email for details.
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We at Hopetown Music Inc. sincerely hope this information answers
all of your questions
about our company and its policies.
If you have additional questions, please call us.
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All
content on this site is Copyright © 2001-9 Hopetown Music Inc.
Nothing may be reproduced in any way without express written permission
of Hopetown Music Incorporated.
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